I'm not happy with my purchase can I get a refund?

    Its very unusual that you would not be happy with the items you purchase from us but if you are and require a refund then we will be happy to help. Email us at sales@mysticalfriends.co.uk and inform us about your purchase and decision to return. Once the item has reached us we will credit your payment in whichever method you used to pay. Please be advised that we are unable to refund any postage costs you may have paid.

It is important that you contact us if you believe your item is faulty we may have a replacement or it may require refund.

In both cases of unwanted and faulty items please do not send items back by special delivery as the cost to yourself will be higher than needed. We will normally only ask you to return by first or second class post. The post office will be able to give you a proof of postage at no extra cost this will provide means of compensation if the item does go missing in the post. Sometimes we may only request a picture of the faulty item depending on the fault.

Why are some items available on Ebay at different prices?

    We do sell some of our items on ebay, some are discontinued lines others are brand new lines all the items we sell on ebay are all sold at auction so the prices may be higher or might even be lower it all depends on the watchers at the time of the auction.

Is delivery really free?

    To keep our prices low free postage only applies to orders over £5.00 and within the UK. For orders £5.00 and under a flat fee of £2.50 per order applies. Orders shipped overseas will receive discounted postage please email us your order if you are outside the UK or email us if you require a postage quote.

How long will my delivery take?

    All orders will be delivered first class but please allow 7-10 days for delivery, if you wish to check the status of your order please feel free to contact us by email.

What are my payment options?

    We accept mastercard, maestro, visa, amex, switch, solo, delta and visa electron as well as paypal. (all card transactions will be processed by paypal) we will also accept cheques and postal orders, please email us your order if paying by cheque or postal order.

What is paypal?

    PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96.2 million member accounts in 55 countries and regions. It's accepted by merchants everywhere.

Is PayPay safe to use?

    PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Do I have to have a PayPal account?

    No you don't need a paypal account and you will not be required to set one up either.

I'm not happy with my purchase can I get a refund?

    Its very unusual that you would not be happy with the items you purchase from us but if you are and require a refund then we will be happy to help. Email us at sales@mysticalfriends.co.uk and inform us about your purchase and decision to return. Once the item has reached us we will credit your payment in whichever method you used to pay. Please be advised that we are unable to refund any postage costs you may have paid.

It is important that you contact us if you believe your item is faulty we may have a replacement or it may require refund.

In both cases of unwanted and faulty items please do not send items back by special delivery as the cost to yourself will be higher than needed. We will normally only ask you to return by first or second class post. The post office will be able to give you a proof of postage at no extra cost this will provide means of compensation if the item does go missing in the post. Sometimes we may only request a picture of the faulty item depending on the fault.